Industry feedback

Below are some of the most common concerns heard regarding suppling of security officers and how we ensure AJ-Security do not fail your expectations.

Coffee and chat with Diane discussing business BECBC

Throughout my time in the Security Industry, I've heard numerous comments about failings.

Below are some of the most frequently mentioned comments and what my pledge is from AJ-Security.

The United Kingdom is home to thousands of security businesses ranging from large to smaller, established firms and also start up companies working hard to build their growth and reputation.

In my 35+ years in the industry, I've heard a varied range of comments, and it is these factors that have played a crucial part and helped my company focus on our qualities for

AJ-Security and being a contender within Cumbria for what you would require from a dedicated, well presented and passionate provider of all things security.

Passionate because this was the sole reason for the company being founded, and continues to remain persistent with service delivery, and role satisfaction.

How we operate and ensure professionalism

Unprofessional behaviour:

AJ-Security personnel acting rudely or unprofessionally can damage the client's reputation and create a hostile environment. Which is why we instil the belief that in or out of uniform, the individual represents the company and this has a reflection on reputation and how the public view the company. We encourage professionalism at all times while in uniform.

Lack of punctuality:

Security officers arriving late for shifts can create security gaps and disrupt the flow of operations, plus affect morale and job satisfaction, and more than anything raise concerns for the client if repetative, or no answer for why the lateness. Should an incident occur where a member of staff could or will be later than expected, then our control will do there upmost to ensure a standin or replacement is sought.

Poor communication:

Ineffective communication between the client and our security company can lead to misunderstandings and unmet expectations. We ensure comms are consistent between all parties and kept updated, and a follow up for any matter is completed, at the earliest opportunity.

Inconsistent service:

Inconsistency in the level of service delivered, such as fluctuating guard quality, can cause dissatisfaction, mistrust and doubt.

Our intention and pledge is to remain transparant and maintain consistency with all provided by our team of officers, and managment staff.

Unreliable personnel:

Security officers and Door Supervisors who frequently miss shifts or need to be replaced last minute can leave the client feeling insecure. This is why we complete screening & vetting and a thorough recruitment process to ensure these weaknesses are not suffered by AJ-Security.

Should a pattern commence which raises doubt on an employee, then steps will be put in place to correct what is wrong, and quite possibly damaging our company pledge.

Improper uniform or appearance:

Guards who are not dressed appropriately or appear untidy reflect poorly on both the security company reputation and the client’s business as they are quite often the first impression.

Our staff all wear branded uniform, shirt, tie and polished black boots/shoes. Should any member of staff fail in this requirement and not identified in person, we do encourage letting us know.

Unclear billing or pricing issues:

Discrepancies or a lack of transparency in pricing can cause frustration and lead to mistrust between clients and the company providing services.

All agreement costings are clear prior to contract commencing and should there be anything that may affect the invoice amount, then this will be brought to the client attenion prior to being sent.

Over-familiarity with staff:

Guards who become too familiar with employees can undermine authority and professionalism. This may lead to inconsistency and complacency.

Our guards are trained for remaining professional and keeping a distance when work related friendships occur. By keeping this principle in place it deters any accusations of favourtism, biased actions and ensures attention is present during the shift.

Lack of incident reporting:

If a guard fails to properly document and report incidents, clients may feel that the security team is not taking their role seriously.

A telephone call will always be made prior to sending any documentation to ensure it is expected and received.

Poor conflict resolution:

Guards who cannot handle confrontations professionally may escalate situations unnecessarily and risk damage to the reputation of the business, and also bring unwanted attention to the provider of security services.

Our male and female officers are encouraged to remain calm, professional, thorough but fair and should the need be identified, then they are politiely encouraged to attend one of our Training Academy courses for refresher training.

Lack of being flexible:

Security companies that are unwilling to adapt to a client’s changing needs or specific requests can cause frustration.

We proudly try to adapt for any changes of the client requirements upon receiving as much notice as possible, to ensure consistency and commitment so a positive partnership continues in the best interests of both supplier and you.