At AJ-Security, it is our policy to deliver the highest quality security services to our clients, ensuring we meet all contractual specifications and requirements. Where applicable, our services will comply with relevant National and International Standards or regulations as outlined in our Technical Library document register. We are dedicated to providing services that exceed customer expectations and maintain excellence at every level.
Our corporate objective is to achieve long-term success by consistently delivering top-tier security services. AJ-Security strives to maintain a standard of quality that aligns with the expectations of our clients, at every level of the company. We are committed to continuously improving our services and internal processes to enhance customer satisfaction and achieve the highest levels of performance.
The effectiveness of our quality policy is measured through established quality objectives, which are set and regularly reviewed by the Director during Management Reviews. Every member of staff is responsible for upholding the quality policy, starting with the Director, who make strategic decisions to ensure consistent quality throughout the company. The Quality Manager, is responsible for overseeing the implementation of the quality policy.
Our Quality Assurance Manual and associated Procedures Manuals are dynamic documents that provide clear, detailed descriptions of the policies, procedures, and practices to be followed by all staff. It is mandatory for every employee to be familiar with the Quality Policy and the specific procedures related to their area of work within AJ-Security.
These documents guide the consistent delivery of high-quality services.
A copy of this Quality Policy and the Company Objectives statement is distributed to all employees and a copy retained and available at the premises. The Quality Manual, fully supported by management, along with the Quality Assurance Procedures, ensures that all activities are conducted in a controlled manner that aligns with service-level requirements and obligations. Compliance with these documented procedures is essential to achieving a consistent approach to Quality Assurance and maintaining our commitment to excellence.
At AJ-Security, quality is not just a policy—it’s a commitment. We work tirelessly to ensure that our clients receive reliable, high-quality services that meet or exceed their expectations.